Care Coordinator - Mental Health

Key Responsibilities

• Handle sensitive and confidential information with discretion and professionalism.
• Manage 50–60 client calls per day in a call center-style environment.
• Use our Electronic Medical Records (EMR) system to:
  • Schedule appointments
  • Process records requests
  • Relay provider recommendations
• Provide high-level customer service and social support via phone and email.
• Support providers with daily tasks and care coordination.
• Review reports to ensure care and services are delivered efficiently.
• Maintain organization of client documents, emails, and meeting notes.
• Perform general administrative and office duties as assigned.
• Maintain a professional demeanor with clients, coworkers, and providers.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency in Microsoft Office or similar programs.
• Able to multitask using multiple monitors, type while on calls, and avoid putting clients on hold.
• Highly organized with great attention to detail.
• Able to work independently and as part of a team.

Preferred Education & Experience

• Associate’s degree required; Bachelor’s degree preferred.
• Background in social work or healthcare strongly preferred (Master of Social Work ideal).
• Experience working in a medical or mental health office setting is a plus.

Compensation & Benefits

• $18.00/hour
• 401(k)
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Growth opportunities within a fast-growing organization