Care Coordinator (Medical Receptionist/PSR)
Strive Physical Therapy & Sports Rehabilitation · Oakhurst, NJ · 2 wk ago
On-siteHealthcare$18/hrFull-time
Overview
Strive Physical Therapy, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist for their Ocean Township team. This role is part of a dynamic team that sets the tone for the entire patient experience.
What we offer
- Health, Dental, and Vision Insurance
- Paid Time Off
- Family Building and Parental Leave
- Benefits
- 401(k) with employer matching up to 4%
- Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
- Clear growth pathways; many team members have advanced into clinic management, operations, and leadership roles
- A collaborative team culture where no one is left on an island; access to leadership and a built-in buddy system across clinic locations
Responsibilities
- Create a welcoming, professional first impression for patients, visitors, and referral sources
- Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
- Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
- Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
- Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
- Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation
Qualifications
- High School Diploma or GED
- 2+ years of experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting
- Strong communication, organization, multitasking, and follow-up skills
- Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
- Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
- A calm, patient-centered approach with strong attention to detail and a willingness to help the team
About Compensation
$18/HR
Location
Oakhurst, New Jersey 7755
Work Schedule
Full Time: 40 hours per week