Care Coordinator (Medical Receptionist/PSR)

About the role

ProRehab Physical Therapy, a member of the Confluent Health family, is seeking a full‑time Front Desk Medical Receptionist to join our team. This is a float position covering our Southern Indiana clinics (home clinic: Jeffersonville). Reliable transportation is required.

Pay

$17 per hour plus mileage reimbursement.

Schedule

Monday – Friday, approximately 8 am – 5 pm (may vary based on coverage needs).

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check‑in, check‑out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Qualifications

• High School Diploma or GED.
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting (preferred but not required).
• Strong communication, organization, multitasking, and follow‑up skills.
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets.
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism.
• A calm, patient‑centered approach with strong attention to detail and a willingness to help the team.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Family building and parental leave.
• 401(k) with employer matching up to 4%.
• Structured onboarding with a 30/60/90‑day development plan and ongoing support from clinic leadership.
• Clear growth pathways; many front‑desk team members advance into clinic management, operations, and leadership roles.
• Collaborative team culture with access to leadership and a built‑in buddy system across clinic locations.