Care Coordinator (Medical Receptionist/PSR)

ProRehab Physical Therapy, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist to join our team in Poseyville, Indiana.

Pay

$16/HR

Schedule

Monday–Friday, ~8am–5pm

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Qualifications

• High School Diploma or GED.
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets.
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism.
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team.

Benefits

• Health, Dental, and Vision Insurance.
• Paid Time Off.
• Family Building and Parental Leave Benefits.
• 401(k) with employer matching up to 4%.
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership.
• Clear growth pathways; many front desk team members have advanced into clinic management, operations, and leadership roles.
• A collaborative team culture with access to leadership and a built-in buddy system across clinic locations.