Care Coordinator (Medical Receptionist/PSR)

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Qualifications

• A High School Diploma or GED.
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets.
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism.
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team.

About the Role

ProActive Physical Therapy, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist to join our Salmon Creek/Ridgefield teams. The position offers competitive pay ($19-$21 per hour) and flexible schedules (Salmon Creek: Mon-Thur 1:30pm-6:30pm, Ridgefield: Friday 7:00am-6:00pm).

This role is part of a dynamic team that sets the tone for the entire patient experience. You will be responsible for managing front desk operations, handling patient inquiries, and ensuring smooth patient flow. This is a fast-paced, multi-tasking role where your ability to stay calm, follow through, and take ownership can make a direct impact on both patients and the clinical team.

Benefits

• Health, Dental, and Vision Insurance.
• Paid Time Off.
• Family Building and Parental Leave.
• 401(k) with employer matching up to 4%.

What We Offer

We offer a collaborative team culture where no one is left on an island. You'll have access to leadership and a built-in buddy system across clinic locations. We also provide structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership, clear growth pathways, and opportunities to advance into clinic management, operations, and leadership roles.

About Confluent Health, LLC and its Affiliates

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.