Care Coordinator (Medical Receptionist/PSR)

Overview

Peak Physical Therapy, a member of the Confluent Health family, is seeking a Full‑Time Front Desk Medical Receptionist in Kennewick, Washington 99336. As the first voice and face patients encounter, you will set a warm, organized, and professional tone from the initial call through every visit. This fast‑paced, multi‑tasking role requires calmness, follow‑through, and ownership, directly impacting patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check‑in, check‑out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer‑facing or patient‑facing role (e.g., retail, hospitality, call center, medical reception).
• Demonstrated ability to manage multiple tasks while staying organized and detail‑oriented.
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism.
• Basic computer proficiency: ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.
• No prior medical experience required; comprehensive training provided (EMR navigation, insurance fundamentals, scheduling workflows, phone etiquette).

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90‑day development plan and ongoing leadership support
• Clear growth pathways to clinic management, operations, and leadership roles
• Collaborative team culture with access to leadership and a built‑in buddy system across clinic locations

Pay

$18‑$18.50 per hour.

Schedule

Full‑Time, Monday – Friday, 8 am – 5 pm.