Care Coordinator (Medical Receptionist/PSR)

Overview

Commonwealth Physical and Hand Therapy, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist to join their team. At Confluent Health and its affiliated brands, Care Coordinators are vital to the clinic's success. They ensure a positive patient experience from the initial call to every visit. This role involves managing a fast-paced environment with varied tasks, requiring calmness, thoroughness, and a proactive attitude.

Pay & Schedule

Pay Range: $23-$26/HRS Schedule: Monday - Friday 10:30am-7pm Location: Valencia, California 91355

What We Offer

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave
• Benefits: 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture with access to leadership and a buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting (preferred but not required)
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About Confluent Health, LLC and its affiliates

We are an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.