Care Coordinator (Medical Receptionist/PSR)

About the role

Foothills Sports Medicine Physical Therapy, a member of the Confluent Health family, is seeking a friendly, organized, and patient-focused Front Desk Medical Receptionist (Front Office Assistant) to support our South Gilbert clinic. This role is perfect for someone who enjoys working with people and thrives in a fast-paced healthcare environment!

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

Pay

$16-$17/hour

Schedule

Part Time (20-25 Hours/Week)