Care Coordinator (Medical Receptionist/PSR)

Overview

Strive Physical Therapy, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist for their Ocean Township team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• 2+ years of experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About

Confluent Health and its family of affiliated brands, Care Coordinators, are the heart of the clinic. They set the tone for the entire patient experience, ensuring that patients receive a warm and professional welcome from the moment they arrive. This role is fast-paced and multi-faceted, requiring a calm demeanor, excellent follow-through, and a commitment to supporting both patients and the clinical team.

What we offer

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left isolated; you'll have access to leadership and a buddy system across clinic locations

Compensation

$18/HR