Care Coordinator (Medical Receptionist/PSR)

Overview

BreakThrough Physical Therapy, a member of the Confluent Health family, is seeking a friendly, organized, and patient-focused Front Desk Medical Receptionist (Front Office Assistant) to support our Fayetteville clinic. This role is perfect for someone who enjoys working with people and thrives in a fast-paced healthcare environment!

Responsibilities

• Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
• Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
• Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
• Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.

Qualifications

• A high school diploma/GED is required.
• Basic office and customer service skills are essential.
• Previous experience in a similar role is preferred but not required.

About Confluent Health, LLC and its affiliates

We are an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.