Care Coordinator (Medical Receptionist/PSR)

All Star Physical Therapy, a member of the Confluent Health family, is looking for a Part-Time Front Desk Medical Receptionist to join our team. At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic—the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit.

About the role

This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Requirements

• High School Diploma or GED required
• 1+ year of experience in a customer-facing or patient-facing role (e.g., retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone)
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets

Qualifications

You don’t need a healthcare background to be great in this role—but you do need to be someone who genuinely enjoys helping people, thrives in a busy environment, and takes ownership of your work. If you’ve worked in any customer-facing role and want to build a career in healthcare, we want to hear from you. No prior medical experience is required—we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Pay

$17–$20/hour, based on experience.

Schedule

Part-time: 25 hours per week.

Location: Escondido, California 92025