Care Coordinator (Medical Assistant)- Dr. Maloney

Essential Duties and Responsibilities

• Registers new patients in the electronic medical record (EMR) prior to scheduling the appointment that includes demographic and insurance information.
• Sets up chart encounters in AthenaOne, providing historical reference by maintaining patient records.
• Facilitates patient clinic by greeting and rooming patients.
• Takes vitals and records assessment in the patient chart for physician review.
• Enters orders and E-Prescribe information and creates clinical visit summaries.
• Schedules follow-up appointments as needed.
• Communicates with physician’s staff to ensure continuity of care.
• Performs clinic room inventories and restocks as necessary.
• Aids Lead Care Coordinators and Practice Operations Supervisors with orders as needed.
• Assists with recall lists for physicians, creates diagnostic reviews, completes orders as testing is received, and follows-up on non-compliant orders.
• Screening incoming telephone calls, recording and transmitting messages, scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Maintains patient confidentiality and follows all HIPAA guidelines.
• Keeps office equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and coordinating repairs.
• Participates in continuing education opportunities.
• Supports BBS Compliance program by attendance in annual training and following compliance guidelines.
• Acts as an ambassador of the BBS practice and their respective physician. Provides exemplary customer service to patients, families, teammates, vendors, and all other BBS visitors.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• Bachelor's Degree a plus.
• 1-2 Years of experience in medical setting required.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Passionate about creating a superior patient experience and fostering a culture of excellence.