Care Coordinator III

About the role

This position supports Long Term Care (LTC) Care Coordination through activities such as member outreach and mailings, appointment scheduling and reminders, prescription coordination, and provider follow-up. Preference will be given to applicants with experience in one or more of the following areas: managed care, physician office or health system operations, healthcare administration, and medical terminology. Must reside in Ohio.

Responsibilities

• Works with senior care management team to support care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved.
• Serves as a liaison alongside care managers and providers to ensure proper coordination of care for members and interacts with members by performing member outreach telephonically or through home-visits.
• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate.
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed.
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plans.
• Develops in-depth knowledge of care management services including responding to some complex or escalated issues.
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care.
• Performs service assessments/screening for members with some complex needs and documents the member’s care needs.
• Documents and maintains member records in accordance with state and regulatory requirements and distribution to providers as needed.
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plans.
• Works with care management team with triaging, adjusting, and escalating complex requests to management.
• Fulfills other duties as assigned.

Requirements

• Requires a High School diploma or GED.
• Requires 2 - 4 years of related experience.

Qualifications

• Must reside in Ohio.

Skills

• Managed care experience.
• Physician office or health system operations experience.
• Healthcare administration experience.
• Medical terminology knowledge.

Benefits

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives.

Pay

$20.39 - $34.71 per hour

Schedule

8am-5pm ET, with the potential for overtime, including evenings and weekends as needed