Care Coordinator - Families FIRST; Mesa, AZ 85204

About the Role

Terros Health is seeking a Families FIRST - Care Coordinator at our Stapley Rd Health Center in Mesa, AZ. The Families FIRST program assists families involved with the Department of Child Safety. Working as part of a team, the Care Coordinator will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self-sufficiency.

Responsibilities

• Upon assignment of a new patient, conducts activities as indicated on the "New Client Checklist," as evidenced by documentation in the patient record
• Completes a Short-Term Plan with assessed patients to ensure those needing AFF services have access to treatment within three (3) business days after completion of the assessment
• Conducts a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment
• Schedules and conducts a monthly Service Plan review with the Service Team, to monitor progress, identify completed goals or significant changes, and updates the Service Plan quarterly for submission to the DCS Specialist
• Participates at the Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing's
• Uploads required documents into DCS' designated record keeping system within prescribed scope of work timeframes
• Monitors the random alcohol and drug testing plan for assigned patients, per the AFF Drug Testing Procedures. Coordinates with the DCS Specialist on missed tests, positive tests, and to communicate needed changes to the drug testing plan
• Provides concrete supportive services based on the needs of the family in achieving sobriety, including, but not limited to car repair, housing assistance, utility assistance, clothing, food, phone, etc.
• In coordination with a Recovery Coach, confirms that outreach and re-engagement activities are conducted, as described in the AFF Program Manual, prior to closing a case
• Completes required documentation in patient records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet Production Metrics
• Ability to drive to various locations throughout assigned territory to visit and provide services to patients

Qualifications

• Professional, friendly, self-starter, organized, and compassionate
• Works closely with DCS, collaborative partners and other community resources to engage patients and streamline services to remove barriers, alleviate substance use and improve the prospect of family reunification

Benefits

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including: Scholarships, Clinical supervision, Continuing Education Units (CEUs), Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships, Car rentals, Flights, hotels, movie tickets, and more

Schedule

• Full-Time
• Monday - Friday, 9:00am - 5:00pm
• Flexible Scheduling