Care Coordinator Elizz

Position Summary

Join our team and make a difference! As a Care Coordinator with Elizz by SE Health in Ontario, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team.

Competitive Total Rewards

Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.

Flexibility & Belonging

Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.

Purpose & Impact

Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

Growth That Meets Your Ambition

Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

A Day In The Life – Responsibilities Of The Role

• Respond to and manage inbound requests by phone and email about care services
• Schedule staff to ensure consistency for families and positive client and staff experiences
• Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
• Enter and maintain data in digital care records and other documentation
• Support teams in billing, payroll, tracking and reporting related to client care
• Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
• Participate in training to continually develop your knowledge, techniques and skills

Requirements

• Must be available to work evenings, weekends (within the hours of 7:30am EST- 10:00pm ET)
• Before starting Part Time Hours, must be available for 3 weeks of full time paid training
• Availability of 15-20 hours per week minimum, opportunities for more hours when needed
• 1+ years of experience in a customer service or similar role
• Must reside in Canada (team schedule is based on ET)
• Able to effectively balance and transition between competing scheduling demands across Ontario, BC, and Alberta
• Adaptable and reliable self-starter who also loves working on a strong team
• Good availability days, evenings, weekends and occasional stat holidays
• Preference for candidates with broad availability across multiple days
• Excellent verbal and written communication skills, over the phone and in writing
• Able to prioritize and multi-task with competing priorities
• Basic computer skills in MS Word, Excel, Outlook

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI And Compensation Details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition position. The hiring pay range is $20.50 per an hour, based on experience.