Care Coordinator -Cuyahoga

About the role

OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. We help people navigate the most difficult times in their lives with compassion and respect, empowering them to take steps towards a healthier future.

Responsibilities

• Demonstrate the values and guiding principles of Our Promise each and every day, performing with the highest standards of excellence, integrity and ethics.
• Carefully coordinate with internal and external providers to ensure a holistic approach to care coordination for children, adults and families participating in mental health, substance use disorder, and/or primary healthcare treatment.
• Encourage client participation and screen for any barriers to treatment; work with cross-functional team members to eliminate barriers.
• Develop/maintain collaborative working relationships with internal and external referral resources.
• Aid in scheduling and completing all internal and external provider appointments.
• Provide social support opportunities through established models, such as clubhouses that provide therapeutic individual and group interactions; assist as required to help meet basic needs, including housing, food, clothing, transportation, employment, academic needs and other community recovery supports.
• Interact with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the client receiving services.
• Ensure the timely documentation of services in the electronic health record.
• Ensure the timely documentation of outcomes as designated by a third party payer.
• Assist in the development and identification of comprehensive community recovery supports including peer support, counselor services and family supports.
• Demonstrate positive leadership, promote an inclusive work environment and present the Agency in the most positive light with all internal and external contacts.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.

Qualifications

• Associates Degree in related human services field preferred.
• Certification or Designation also considered in lieu of degree.
• 1+ year of experience in behavioral and/or health care setting, preferably working with individuals with mental illness and/or substance use disorders.
• Strong knowledge base of community providers and resources to include behavioral and physical health care, housing, transportation, employment/academic supports and other social service agencies.
• Ability to screen, assess and organize complex information regarding a client needs to ensure.
• Effective interpersonal skills to communicate and encourage collaboration among therapeutic team members.
• Understanding of social drivers of health and how to assist an individual in accessing necessary services.
• Ability to travel to assigned sites and/or transport clients as requested or required.