Care Coordinator / Care Manager — High-Acuity Home Care

About The Role

Right at Home East Bay is a specialized, high-acuity home care company, and we are growing our care team. We are looking for a relationship-driven Care Coordinator who can own the client experience from first call through ongoing care — building care plans, conducting in-home assessments and supervisory visits, supporting and coaching caregivers in the field, and converting new inquiries into care that changes lives. This is a key, client-facing role for someone who thrives on connecting with families and caregivers, solving problems with a sense of urgency, and managing the details that keep quality care running smoothly. If you are warm, organized, and motivated to grow in a purpose-driven, people-first culture, this is your opportunity to build a career with real impact. We're hiring one person at the level that fits them, from Care Coordinator to Care Manager.

About Us

As part of Right at Home — a global leader in home care since 1995 with over 330 million hours of care delivered worldwide — Right at Home East Bay proudly serves 20+ cities including Walnut Creek, Danville, Pleasanton, Livermore, and Tracy. We are a proud recipient of the 2026 “Great Place to Work®” award. Our mission is simple yet powerful: to improve the quality of life for those we serve. With a rapidly aging population, your work here has a direct and meaningful impact every single day — and because we specialize in higher-acuity care, the people we help need us most.

What You’ll Do

• Duties may shift with the needs of our clients, caregivers, and team.
• Client Care & Coordination:
  • Conduct in-home consultations, assessments, and caregiver supervisory visits across our service area
  • Nurture strong, trusting relationships with clients, families, and care partners
  • Build and manage individualized care plans and review them with caregivers before first visits
  • Coach and support caregivers in the field, and serve as a calm, confident point of contact for families
  • Communicate changes and progress to families, and ensure care plans are followed and quality stays high
  • Document visits, coaching, and client updates in WellSky and company systems
  • Prepare client binders and maintain accurate physical and digital records
• Inside Sales & Inquiry:
  • Answer inbound inquiries with empathy and professionalism, and complete Initial Call Screens and Client Inquiry Records
  • Understand each family’s needs, recommend solutions, and send timely follow-up by phone, email, and text
  • Schedule and conduct in-home consultations and track progress toward care starts and conversions
• Team & Operations Support:
  • Partner with our scheduling team to coordinate shifts, supervisory tasks, and smooth onboarding of new clients
  • Serve as cross-trained backup for scheduling using WellSky during peak periods or absences
  • Aid our recruiter with caregiver hiring touchpoints and help with urgent staffing situations as needed
  • Design operational systems, and workflows. Predict, develop and refine operational systems, workflows, and compliance processes
  • Own care-quality, conversion, and retention KPIs, and contribute to margin and labor-compliance goals
  • Participate in the on-call/urgent response rotation
  • Occasionally provide direct client care to cover urgent call-offs
• Expanded Scope — for a Care Manager–level hire:
  • Lead, coach, and develop the care coordination and scheduling team
  • Partner directly with ownership on growth strategy, staffing, and team planning

Qualifications

• Required:
• 2+ years of experience in care coordination, client services, case management, or inside sales in home care or healthcare
• Excellent verbal and written communication skills
• Comfortable with technology, including WellSky (formerly ClearCare), Zoho CRM, and AI tools such as ChatGPT/Claude
• Resides in our service area and able to work onsite and drive across our territory
• Valid driver’s license, insured vehicle, and availability for on-call support
• Registered on the Home Care Aide (HCA) Registry, or able to complete registration (LiveScan background check, TB clearance, and required entry-level training)

Preferred / A Plus

• CNA, HCA, HHA, or hands-on caregiving experience
• Prior team leadership or home-care operations management experience
• Familiarity with higher-acuity care needs, and home-safety assessment
• Bilingual (Spanish, Tagalog, Cantonese, Mandarin, Hindi, etc.)
• Knowledge of common medical terminology

Compensation & Schedule

Pay: $23 per hour - higher, depending on experience and level

Schedule: Full-time, Monday–Friday, 7.5 hours/day (37.5 hours/week), with flexibility based on operational needs