Home Care Care Coordinator

About the role

Help Families Find the Right Care. Support Caregivers. Keep Care Running Smoothly.

Responsibilities

• Serve as the primary point of contact for incoming calls, emails, and text messages from prospective clients, current clients, caregivers, job applicants, and referral partners.
• Speak with families to understand their needs, explain our services, and help them feel confident choosing Griswold Home Care.
• Cook up caregiver schedules and ensure clients receive reliable, uninterrupted care.
• Respond quickly and creatively to schedule changes, call-outs, and last-minute staffing needs.
• Recruit, interview, onboard, and support exceptional caregivers.
• Match caregivers with clients based on care needs, personality, availability, and compatibility.
• Maintain accurate client and caregiver records using scheduling software and office technology.
• Work closely with the office team to provide an outstanding experience for clients, families, and caregivers.
• Participate in a shared on-call rotation to support ongoing care coverage.

Qualifications

• Preferred Experience: Experience working in a home care agency is strongly preferred. Experience in healthcare scheduling, staffing coordination, recruiting, client services, medical office operations, or a related healthcare environment is highly valued. Candidates with experience coordinating caregivers, schedules, or client services are encouraged to apply.
• Skills & Qualifications: Outstanding verbal and written communication skills, strong computer skills and comfort learning and using scheduling software, Microsoft Office, email, and other office technology, exceptional organizational and time-management abilities, ability to multitask and adapt in a fast-paced office environment, professional, friendly, and confident telephone presence, high school diploma or GED required.

Compensation & Benefits

• Competitive salary based on experience.
• Health insurance options.
• 401(k).
• Paid Time Off and Paid Family Medical Leave.
• Opportunities for professional growth and advancement.
• A supportive, collaborative team environment.