Care Coordinator - Boston - Seaport

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

Why Join Bond Vet?

Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team. Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.

Pay

$17-$22/hour (based on experience)

Benefits

• Team-Based Profit Sharing Bonus: When your clinic exceeds its daily revenue goal, the extra earnings go into a shared bonus pool that is distributed among the team. Team members have earned up to an additional $250/month or more.
• Comprehensive medical, dental, and vision plans with $0 monthly premiums for qualified individuals
• Mental health support programs
• 401(k) with partial employer match
• Paid parental leave
• Commuter benefits
• Pet bereavement leave
• Up to 100% tuition reimbursement for team members pursuing LVT/CVT
• Schedules released at least one month in advance with flexible scheduling options
• In-clinic pet care discount
• Generous employee referral bonus (up to $8,000)
• FIGS scrubs provided and laundered in-clinic
• Stocked pantries with snacks, drinks, and essentials
• Free weekend team lunch
• Stocked bathrooms with essentials like pads, tampons, deodorant, and hair ties
• Bond swag credit
• Pet and chosen family bereavement leave

At Bond Vet, we believe the little things matter. We’ve designed our clinics and team experience to make everyday work life more comfortable, supportive, and fun.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Requirements

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team
• Prior experience in veterinary medicine or animal care is preferred

Work Authorization

Bond Vet is only considering applicants who have independent, unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.