Care Coordinator

Responsibilities

• Maintain a caseload of up to 35+ individuals, providing consistent and individualized case management support.
• Collaborate with Care Team members—including Care Coordinators, primary care physicians, and other healthcare providers—to ensure integrated, client-centered care.
• Connect ECM members to essential social services and supports, such as transportation, food assistance, and behavioral health resources.
• Career planning by evaluating household needs, setting measurable goals, and conducting regular reassessments to ensure progress and relevancy.
• Conduct regular client engagement, including home visits, room checks, house meetings, and wellness checks for clients in both Micro-Communities and scattered-site housing.
• Support income generation efforts by ensuring clients are actively engaged in job searches, benefits applications, skill-building programs, or other employment-related activities.
• Advocate for clients by attending appointments when necessary and supporting their access to housing, healthcare, education, and emotional wellbeing resources.
• Coordinate transportation for client appointments when deemed necessary to remove barriers to access.
• Encourage participation in life skills programming, therapeutic interventions, and community activities that promote independence and personal growth.
• Ensure housing habitability standards are met through routine inspections for cleanliness, safety, and compliance with local housing regulations.
• Identify and connect clients with appropriate community-based services and resources that meet their evolving needs.
• Ensure medical coverage by connecting each household member to health insurance and a primary care provider.
• Participate in regular supervision sessions (individual and team) to review client progress, develop service strategies, and enhance program implementation.
• Collaborate with Housing Specialists and internal departments at Illumination Foundation to ensure clients successfully retain permanent housing.
• Provide emotional and logistical support to clients during move-ins, including preparation of supplies and conducting supportive check-ins throughout the transition.
• Aid in annual recertification, guiding clients through documentation gathering, form submission, and adherence to program requirements.
• Maintain accurate, timely documentation of all client interactions and services in the Homeless Management Information System (HMIS) and internal EMR (KIPU), ensuring compliance with reporting and privacy standards.

Expectations

• Use a personal vehicle to conduct home visits to Micro-Communities, scattered sites, and fulfill other organizational transportation needs as required.
• Respond promptly and professionally to phone calls and emails from clients, colleagues, and external partners to maintain effective communication and service continuity.
• Use sound judgment and adhere to best practices in all interactions, ensuring client safety and dignity.
• Maintain strict confidentiality of all work-related information and client records in accordance with HIPAA and organizational policies.
• Represent Illumination Home + Health in a manner that upholds its mission and reputation in all internal and external interactions.
• Foster a respectful, collaborative workplace by being a positive and supportive team member.
• Take full responsibility for assigned duties, ensuring tasks are completed thoroughly, efficiently, and to a high standard.
• Proactively address challenges as they arise and seek support when appropriate.
• Exhibit strong time management skills, working independently and prioritizing tasks with minimal supervision.
• Show flexibility in adapting to shifting priorities, client needs, or organizational changes.

Preferred Experience/Minimum Qualifications

• Bachelor’s degree in Social Services, Healthcare, or a related field; or a minimum of two years of equivalent training and relevant experience.
• Basic computer proficiency, including the ability to send and receive emails, manage documentation, and summarize data using spreadsheet tools (e.g., Excel).
• Valid California driver’s license and a clean driving record. Must be eligible for company vehicle insurance coverage.
• Possession of a reliable personal vehicle with current and valid automobile insurance.
• Bilingual in Spanish, with the ability to communicate effectively with Spanish-speaking clients (preferred).
• Experience in non-profit housing or housing programs that support individuals with disabilities and chronic health conditions (preferred).
• Minimum of one year of experience working with at-risk and/or homeless individuals in a supportive services or case management capacity (preferred).
• Familiarity with Management Information Systems (HMIS) and data entry for client services (preferred).
• Experience using KIPU, an Electronic Medical Records (EMR) system (preferred).
• Knowledge of and experience with the Housing First model, harm reduction approaches, and de-escalation techniques (preferred).
• Proficiency in Microsoft Office tools, including Outlook, Word, Excel, and Calendar (preferred).

Benefits

• Medical Insurance funded by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Health + Home
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans