Care Coordinator

About the Role

The Schwarzman Animal Medical Center is seeking a full-time Care Coordinator for AMC’s Cancer Institute. This role provides clerical support and serves as the primary liaison between the Cancer Institute, referral veterinarians, and clients.

Schedule

Monday, Wednesday, Thursday, Friday: 10am–6pm
Saturday: 8am–4pm

Responsibilities

• Serve as primary liaison between The Cancer Institute at AMC and referral veterinarians (rDVM) as well as internal and external clients
• Handle client check-in and check-out, including patient registration, admission, and discharge
• Triage phone calls from AMC staff, rDVMs, and clients, using decision-making and problem-solving skills to meet client, rDVM, and pet needs
• Schedule appointments, manage reminders, no-shows, and cancellations
• Provide efficient cash collection and payment planning while ensuring compliance with established guidelines and policies
• Obtain necessary referral documentation, medical records, and pre-registration paperwork
• Provide concierge service to clients and referrals by greeting them, helping them navigate the hospital, and directing them to appropriate areas
• Track and ensure patient updates and client communications are successfully distributed to rDVMs and clients
• Update clients as requested by veterinary staff with daily status reports on inpatient pets
• Convey patient status information and instructions to clients in a thorough, comprehensive, and appropriate manner
• Process general information calls regarding routine pet care and other AMC services
• Master skills associated with electronic medical records and telephone systems
• Perform other duties as deemed necessary

Requirements

• Minimum of 2 years of veterinary or human health clerical experience
• Minimum of 2 years of customer service in a professional setting
• Excellent written and verbal communication skills
• Strong organizational skills and ability to multitask
• Ability to interact with all levels of staff, clients, and veterinary practices
• Maintain confidentiality and handle sensitive information accurately according to policies

Benefits

• Competitive salary
• Generous sign-on bonus
• Generous paid time off
• Tuition assistance
• 50% discount on veterinary care
• 403b matching
• Comprehensive medical, dental, and vision coverage
• Eligibility for The Public Loan Service Forgiveness Program (as a 501(c)(3) nonprofit employer)

Pay

$23.95 USD - $30.75 USD per hour

About the Organization

The Schwarzman Animal Medical Center, founded in 1910, is the premier veterinary hospital in the tri-state area and the world’s largest veterinary teaching hospital. It maintains the only Level 1 Trauma Center in New York City and holds AAHA accreditation. With over 150 veterinarians across 20 specialties, AMC delivers world-class care and is committed to innovation, research, and education.

AMC recently completed a major expansion and renovation, transforming its 83,000-square-foot facility into a state-of-the-art center featuring a new surgical center, 1.5 Tesla Philips MRI, 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, in-house laboratory, and advanced imaging technologies.

Located in Manhattan, AMC collaborates with leading institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU, offering abundant opportunities for research and professional growth.