Care Coordinator

About the role

The Ohio State University Wexner Medical Center is committed to enhancing the quality of care our patients receive. System-wide Addiction Services (SWAS) serves the patients of the Wexner Medical Center by creating and driving programs that benefit patients across our Emergency Department, Inpatient and Outpatient programs. The Care Coordinator assigned to this program facilitates patients through the health care system to include case management services for patients when presenting with substance use disorder and behavioral health conditions to the ED, hospital, or outpatient settings. The Care Coordinator also provides education & consultation to providers, patients, and families regarding the distinct & specific regulations, criteria, terminology, funding, resources, and third-party payors as they relate to addiction care.

Responsibilities

• Monitors the patient care process, collects data to evaluate and improve behavioral health care.
• Collaborates with physicians, social workers, peer supporters, and other health care workers to identify patients who would benefit from the program and coordinate comprehensive assessment, treatment, and follow-up evaluation.
• Serves as a primary educator for payers, providers, and the public.
• Manages a caseload of 50 or more adult patients, working with patients and referral staff to ensure stable linkages and minimize barriers to treatment in the community, including residential facilities, supportive housing, skilled nursing facilities, and home-based placements.
• Assists in discharge planning, including triaging referrals, locating in-network providers, making necessary referrals, re-routing any inappropriate or related referrals, and scheduling appointments.
• Maintains awareness of local and regional behavioral health treatment, criteria for admission and referral, harm reduction services, and state and national addiction care trends.
• Proactively responds with initiatives to enhance provision of care and ensure efficient resource utilization.
• Works to help providers, staff, and patients identify, bridge, and rectify barriers to levels of care.
• Works closely with the Patient Navigator to manage all referrals to addiction medicine and brief mental health follow-up.
• Works with others on the addiction service line to provide cross coverage as needed.

Qualifications

• Bachelor's degree required in Social Work, Public Health, Allied Health, or other clinically related field; Master's in Social Work degree preferred.
• Current LPC, LISW, LISW-S, or LSW required; independent license preferred.
• 2–5 years recent clinical and/or administrative experience in behavioral health or medical settings preferred.
• Previous case management experience preferred.
• Knowledge of multiple levels of care, computer databases, and local resources desired.
• Ongoing: Maintain licensure(s), credentials, and CBL's.
• Practice within the parameters of the appropriate State of Ohio Professional Licensing Board.