Care Coordinator

STRIDE Community Health Center · Denver, CO · 1 wk ago

OTHR$20.67–$24.03/hrFull-time

About the role

At STRIDE Community Health Center, we’re dedicated to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services, including primary care, dental, pharmacy, behavioral health, health education, and outreach, across our 13 clinics in the Denver Metro area.

Responsibilities

Coordinates internal and external services for patients in collaboration with the care team.
Utilizes evidence-based screening tools to identify and document social determinants of health (SDH) and health-related social needs (HRSN) and provides resources and referrals to internal and external partners best equipped to address identified barriers.
Documents and communicates in a “closed loop” fashion with both patient and care team from initial interaction to closure of the episode or completion of goals.
Conducts patient interaction(s) with respect, collaboration, and confidentiality utilizing basic principles of motivational interviewing when appropriate.
Provides basic health education using evidence-based educational resources from nationally recognized sources or the Electronic Health Record and refers patients to appropriate internal or external resources for further education and support when indicated.
Manages internal and external referrals in accordance with organization policies, procedures, and standards including maintenance of the referral partner database, referral processing, follow-up with external agencies and providers to “close the loop”, retrieving and indexing reports.
Contributes to population health efforts including targeted outreach and scheduling of patients based on specific criteria such as the presence of a chronic condition, wellness visit due, preventative health needs, recent emergency department or hospital visit, or at provider/organization request.
Supports quality improvement activities including those informed by external partners, payors, accreditors, and regulators as assigned.
Completes all other duties as assigned.

Requirements

High school diploma or GED.
Active BLS certification.
At least 1 year of direct or indirect support of patient care or related experience.
At least 1 year of experience in a community health or Federally Qualified Health Center setting is preferred.

Knowledge, Skills And Abilities

Additional language proficiency highly desired.
Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
Ability to respond to the needs and concerns of the full range of STRIDE’s diverse patient population effectively and sensitively.
Ability to handle sensitive information ethically and responsibly.
Ability to protect the confidentiality of patient, employee, and business information.
Ability to discern information from others in a variety of formats and communicate information to others in a manner that helps them understand instruction.
Ability to work independently in a manner that ensures accuracy and efficiency.
Ability to demonstrate empathy with potential cultural and diversity dynamics.
Ability to utilize advanced customer service skills, including the ability to diffuse upset patients.

Miscellaneous Requirements

Coverage of annual influenza vaccination.
Coverage of tuberculosis screening and testing.

Work Schedule

This position will require working in clinic 3 days/week and from home 2 days/week. We offer a competitive hourly range of $20.67 - $24.03, depending on your experience. This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training.

Benefits

Medical, dental, and vision coverage.
Paid time off (PTO) and holidays.
Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options.
401(k) with matching.
Work-life balance.
NHSC Loan Repayment.
Tuition reimbursement and/or Continuing Medical Education (CME).
No nights, weekends, or major holidays.
Employee Assistance Program (EAP).
Employee Discounts on top attractions, hotels, more.

Health And Safety Commitment

To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing.