Care Coordinator

About the role

Every call, every schedule, and every interaction helps a senior remain safely at home. As our Care Coordinator, you'll be the first point of contact for clients and caregivers while keeping our daily operations running smoothly. If you're organized, compassionate, and thrive in a fast-paced environment, we'd love to meet you.

Responsibilities

• Answer incoming calls from clients, families, caregivers, and referral sources
• Coordinate caregiver schedules and fill open shifts
• Respond to call-offs and last-minute staffing needs
• Match caregivers with clients based on skills and availability
• Create and post engaging content on our social media channels to promote our team, services, and community presence
• Maintain accurate records and documentation
• Provide payroll support by reviewing and verifying caregiver timecards
• Assist with onboarding, office administration, and daily operations
• Work closely with leadership to deliver outstanding client care
• Step in to provide caregiver coverage when needed during staffing emergencies

Requirements

• Previous office, administrative, or healthcare office experience required
• Organized, dependable, and detail-oriented
• Excellent communicator with strong customer service skills
• Able to multitask and stay calm under pressure
• Positive, team-first attitude
• Comfortable learning new technology

Qualifications

• High school diploma or equivalent
• Experience in scheduling, customer service, administration, staffing, or healthcare preferred
• Home care or medical office experience is a plus
• Social media savvy with the ability to create and post engaging content across multiple platforms
• Willingness to provide direct client care when needed

Compensation & Benefits

• Full-time | $37,000
• PTO, 401k and health benefits
• Career growth opportunities