Care Coordinator

About the role

You will coordinate care with care teams. You’ll listen with kindness to patients’ concerns as you seek solutions, and assist patients and families with navigating services and community resources.

Responsibilities

• Carry out care coordination and patient navigation, including connecting patients with internal providers and services, and outside community resources and programs
• Assist in closing care gaps and improving health outcomes, including assisting patients with referrals ordered by providers, obtaining prior authorizations as needed, documenting and tracking referrals until completion
• Schedule appointments
• Advocate for patients when interacting with community agencies and services
• Consult with providers regarding patient needs for referrals or linkages
• Collaborate with nursing staff, providers, community health workers, billing staff, and other departments regarding patients’ needs
• Provide education to patients to improve quality of life, health, and wellbeing
• Aid patients in accessing health insurance
• Assist patients in connecting to facilitated enrollers
• Perform administrative tasks including running reports, entering survey data, and organizing preparation for meetings
• Complete population data management using computer programs
• Complete, track, and report in-reaching metrics
• Absorb and implement metrics to measure effectiveness of this position

Requirements

You will be primarily based at our Buffalo locations: Riverway, Northwest and Mattina.

Qualifications

• A high school diploma or equivalent required; an associate’s degree, preferred
• Experience in community health, patient resource coordination or equivalent
• Computer skills, clerical skills, data entry and organization
• Excellent written and verbal communication, and problem solving skills
• Able to read, write and speak the English language. A second language of Spanish is preferred

Skills

• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

Benefits

• Compensation: $22.25 an hour based on a full time, 40 hour workweek
• Benefits: Options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, and holidays

Pay

$22.25 an hour based on a full time, 40 hour workweek

Schedule

Monday-Friday between 8:30 a.m. and 4:30 p.m.

About Neighborhood

Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.