Care Coordinator

Responsibilities

Provides telephonic outreach and engagement to patients to ensure coordination of care, schedule appointments and necessary follow-up. Ensures provider is aware of what needs to be addressed during patients’ appointments. Contacts patients who did not schedule or were a no-show for consult appointment to identify those patients that are still planning to see consulting provider. Scrubs schedules to identify patients that have gaps of care. Schedules patients with appropriate provider, site, and time. Audits and updates patient electronic health records to ensure all necessary information is available. Identifies needed consult notes and contacts appropriate provider to obtain and close consult. Schedule consults based on guidelines. Maintains regular and predictable attendance. Other duties as assigned.

Qualifications

Minimum Qualifications: High school diploma or equivalent. Preferred Qualifications: Graduate of a medical assistant program with at least 2 years of related work experience in Family Medicine or Internal Medicine; 1 year of customer service experience.