Care Coordinator

Position Summary

The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.

Key Responsibilities

• Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
• Develop and maintain connections with community resources and behavioral health services, including those available through clients' insurance.
• Care for MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
• Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
• Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
• Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
• Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
• Maintain communication with external providers to ensure coordinated and continuous care across services.
• Provide crisis support and assist in developing crisis prevention and response plans when needed.
• Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.

About The GRIT Program

The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counseling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men's programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalized aftercare plans for a successful return to the community.

Requirements

• Valid driver's license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours
• High School Diploma or equivalent (GED) required
• Bachelor's Degree in a related field preferred
• Prior experience in Human Services required
• Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability