Care Coordinator

About the role

Little Flower Children and Family Services of New York is a nonprofit organization dedicated to improving the well-being of children, youth, families, and individuals with developmental disabilities. Our staff of over 500 provides a range of services including prevention, foster care, residential treatment, adoption, medical and mental health services, and programs for individuals with developmental disabilities.

Principle Responsibilities

• Obtains required enrollment consents from the individual or legal guardian
• Completes initial and ongoing needs assessments (CANS) to determine the individual’s most appropriate level of care coordination
• Responsible for the overall management of the patient’s Individualized Plan of Care
• Coordinates the enrollee’s provision of services
• Supports adherence to treatment recommendations
• Maintains required contact with participant and their families and conducts face-to-face support team and/or family meetings as required
• Functions as an advocate for clients within the agency and with external service providers
• Promotes wellness and prevention by linking enrollees with resources and services based on their individual needs and preferences
• Effectively communicates and shares information with the individual and their families and other caregivers with appropriate consideration for language, literacy and cultural preferences
• Participates in care planning meetings/conferences as an interdisciplinary team member to effectively provide/coordinate comprehensive and holistic care
• Identifies available community-based resources and actively manages appropriate referrals, access, engagement, follow-up and coordination of services
• In the event of hospital admissions, actively engages in the discharge planning process ensuring that the patient has all recommended post discharge services in place prior to discharge
• Arranges appointments, transportation, and interpreter services when needed
• Accompanies the child to appointments as needed
• Conducts follow-up activities to ensure appointments are kept
• Attends and participates in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the Care Coordinator position

Special Qualifications

• Working knowledge of the provision of health care in a variety of settings
• Ability to work directly with a diverse population consisting of Severely Emotionally Disturbed (SED), Medically Fragile (Med F), Developmentally Disabled (DD), Division of Juvenile Justice
• Computer Literacy (specifically Microsoft Word, Excel)
• Excellent telephone and interpersonal skills
• Willingness and ability to travel to assigned operational areas/facilities
• Able to be flexible with programmatic needs and changes
• Capable of effective clear direct communication with others (oral and written)
• Proven time management abilities, including meeting deadlines, ensuring compliance with agency policy and procedures, and overseeing complete and timely maintenance of agency records