Care Coordinator

Boundless is a non-profit organization specializing in assisting individuals with intellectual and developmental disabilities (I/DD) and has been serving Ohio for over 40 years. We’re on a mission to build a world that realizes the boundless potential of all people.

About the role

As a Care Coordinator, you’ll play a meaningful role in assessing needs, service and resource linkage, and care coordination to support youth and families/caregivers in the OhioRISE plan in achieving their health and outcomes goals. Care Coordinators are primarily community-based and may be able to perform some tasks from home. You will work with individuals, parents/guardians, Boundless staff, community members, and other service and support providers via face-to-face engagement, telephone, video conferencing, and electronic communication.

Day-to-day activities vary based on the needs of the individuals and families/caregivers on the caseload. The Care Coordinator serves as a primary point of contact and liaison for all vital support providers in a youth or family's life, including scheduling meetings, tracking, exchanging documentation, following up on needs and appointments, and reporting outcomes.

Responsibilities

• Assess needs, service, and resource linkage for youth and families/caregivers
• Coordinate care to support health and outcomes goals within the OhioRISE plan
• Serve as the primary point of contact and liaison for support providers
• Schedule meetings, track and exchange documentation, follow up on needs and appointments, and report outcomes
• Engage with individuals, families, staff, and community providers through face-to-face, telephone, video, and electronic communication

Requirements

• Bachelor’s degree in psychology, social work, or a related field OR at least three years of experience in children’s behavioral health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral healthcare field, providing community-based services to children, youth, and their families or caregivers
• High School diploma or GED required
• Experience in one or more of the following areas:
  • Family systems
  • Community systems and resources
  • Case management
  • Child and family counseling or therapy
  • Child protection
  • Child development
• Valid Ohio Driver’s License with no more than 5 points on driving record
• Valid car insurance
• Current High Fidelity Wrap-Around and CANS Assessor training or ability to complete within 90 days of hire
• Training in cultural competency or ability to complete within 90 days of hire
• Ability to obtain and maintain First Aid, CPR (adult, child, and infant) certification (training provided if not already certified)

Benefits

Financial & Retirement

• 401(k) Retirement Plan with 5% employee matching after six months of employment (immediately 100% vested)
• Annual increases

Paid Time Off

• 5 weeks of paid time off
• 8 paid holidays

Health & Wellness

• Medical insurance with flexible benefit options including dental, vision, and wellness support
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Life insurance & supplemental life insurance
• Disability insurance
• Wellbeing resources (up to $50 off health insurance premium monthly)

Professional Support

• Tuition discount opportunities with schools like Capella University & Franklin University
• Qualified employer for the Federal Public Service Loan Forgiveness (PSLF)
• Paid training & development opportunities

Perks & Discounts

• Employee Assistance Program (EAP) – counseling, therapy, finance, legal
• Discount programs (e.g., pet insurance, movie tickets, theme parks, Costco membership, etc.)