Care Coordinator

About Heritage Behavioral Health Center

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care—regardless of the position they hold.

About the role

As a Care Coordinator you will provide person-centered care coordination ensuring individuals accessing behavioral health services receive seamless, comprehensive, and ongoing support within their assigned program area. This position is responsible for tracking clients from their initial engagement in services through successful connection to all recommended treatments, ensuring continuity of care. The Care Coordinator collaborates closely with primary care teams, behavioral health providers, and community resources to facilitate timely follow-up and adherence to treatment plans, ultimately enhancing client outcomes.

Responsibilities

• Ensure clients are successfully connected to recommended services, including behavioral health treatment, primary care, specialty care, and community-based supports.
• Conduct proactive follow-up with clients to monitor progress, identify barriers to care, and provide ongoing support.
• Collaborate with primary care teams, behavioral health providers, and community partners to coordinate appointments and ensure adherence to treatment recommendations.
• Educate clients and families on the importance of care continuity, self-advocacy, and available resources.
• Assist clients in navigating healthcare and social service systems, addressing any obstacles to care access.
• Participate in interdisciplinary team meetings to discuss client progress and ensure comprehensive service delivery.
• Advocate for client needs and promote self-determination and empowerment.

Knowledge, Skills, and Abilities

• Knowledge: Understanding of mental health diagnoses, recovery principles, and care coordination; familiarity with local social service systems, healthcare resources, and benefits programs.
• Skills: Strong communication and interpersonal skills for engaging diverse populations; ability to build trust and maintain professional boundaries; organizational and time-management skills to handle multiple priorities in a dynamic environment.
• Abilities: Work independently while maintaining accountability; adapt to changing client needs and environments; use technology for documentation and communication effectively; demonstrate cultural competence and sensitivity to individual differences.

Qualifications

• High School Diploma or equivalent plus 5 years of supervised mental health or social service experience.
• Bachelor’s degree in social work, psychology, education, or human service field preferred.
• Minimum of 21 years of age.
• A valid driver’s license, reliable means of transportation, and proof of automobile insurance.

Pay

• High School or GED + 5 years’ experience: $23.00/hour + 56 paid days off annually.
• Bachelor’s Degree: $25.00/hour + 56 paid days off annually.
• Salary is based on education, experience, and licensure or certification.

Schedule

• Full-Time.
• Every other Friday off (paid wellness day).
• Rotating weekends.

Benefits

• Generous time off: vacation, sick, personal, and holiday leave.
• Wellness benefits: every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement.
• Insurance: health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance (health insurance includes substantial agency contributions toward the cost).
• Retirement: 401k and Roth.
• Professional growth: tuition assistance and continuing education opportunities.
• Loan forgiveness eligibility through the National Health Service Corps.