Care Coordinator

About the role

Make a meaningful impact in the Autism Community! As a Care Coordinator at Helping Hands Family, you will guide families through the intake process, ensure all necessary documentation is completed, and coordinate initial steps to begin ABA services. Are you ready to help families navigate their journey? This entry-level position is perfect for someone with a compassionate, customer-focused attitude and a drive to make a direct impact.

Responsibilities

• Educate prospective clients on the services offered by Helping Hands Family.
• Communicate with clients during the admissions process regarding status, timelines, and additional information needed.
• Assist families in obtaining necessary paperwork for the intake process, including communication with diagnosing physicians.
• Gather and verify insurance information to determine covered services.
• Manage insurance case management, including obtaining authorizations and maintaining relationships with care coordinators.
• Maintain data integrity in practice management and electronic medical records systems, including data entry and auditing.
• Manage intake for potential new clients, medical records, data entry, and processing for new markets until a Program Support Specialist is onboarded.

Requirements

• 1+ year(s) of healthcare customer service experience
• Experience working with children diagnosed with Autism or other disabilities, a plus
• Bachelor’s Degree (preferred)
• Passion for helping families access support for their children
• Strong attention to detail and communication skills

Benefits

• Medical, dental, and vision coverage
• 401k match
• Paid family leave

Pay

$20.00‑$24.00 per hour (base salary range $20 USD – $24 USD)

Schedule

Hybrid role: teammates work at the Support Center in King of Prussia 2 days per week, one week per month (assigned by manager) and work remotely on other days.