Care Coordinator

About the Role

As a Care Coordinator, you serve as the link between science, service, and each member’s journey. You turn complexity into clarity, data into decisions, and appointments into a meaningful process of change. You are the consistent voice, the driving force behind action, and the protector of each member’s personalized pathway. You bring together the expertise of physicians, nutritionists, coaches, and other medical professionals into a unified care plan. Your leadership makes sure every member feels seen, heard, and supported. You bring calm to chaos, momentum to doubt, and elevate wellness into a premium experience. You are not just an organizer; you are a driver of results.

Responsibilities

• Serve as the central point of contact for assigned members, guiding them through their year-long personalized care journey.
• Prepare members for diagnostics day: confirming intake forms, reviewing medical records, coordinating with internal teams, and scheduling appointments.
• Attend Diagnostics Day and ensure a seamless, supportive member experience by coordinating transitions, checking timelines, and offering reassurance.
• Maintain alignment across the care team by communicating updates, summarizing outcomes, and ensuring each member has shared visibility of their plan.
• Schedule and prepare for post-diagnostic strategy meetings, mid-year recalibrations, and year-end reviews.
• Document milestones, flag outstanding tasks, and escalate potential delays or missed actions.
• Communicate with members regularly to check on progress, answer questions, and offer support, especially when new interventions or updates occur.
• Collaborate with the Program Advisor and Care Team to prepare for renewal discussions with summaries and outcomes.
• Provide white-glove, high-touch service that anticipates needs and removes friction at every stage of the member experience.
• Monitor and manage task checklists, follow-up cadence, and interdependencies across the team.
• Advocate for the member while reinforcing care team cohesion, accountability, and aligned delivery.

Qualifications

• Bachelor’s degree or equivalent experience in healthcare, health administration, concierge medicine, or wellness operations.
• Minimum of 2 years in a care coordination, member experience, or client service role.
• Experience working with electronic medical records (EMR), CRM systems, or healthcare scheduling tools.
• Outstanding organizational skills and the ability to multitask across clinical and administrative functions.
• Empathy, emotional intelligence, and professionalism in all interactions.
• Strong written and verbal communication skills.
• Commitment to delivering personalized service and supporting clinical excellence.
• Passion for wellness, longevity, and transforming how people experience health.

Outcomes of Success

• Members consistently feel supported, informed, and cared for throughout the year.
• Clinical milestones and care team actions are completed promptly and monitored precisely.
• Internal teams collaborate smoothly with clear communication and visible accountability.
• Mid-year and year-end summaries are prepared proactively and used to drive measurable member success.
• Member renewals are driven by clear value demonstration and positive outcomes.

About Fountain Life

Fountain Life is the world’s only fully integrated destination dedicated to healthy longevity, where cutting-edge diagnostics, medical science, and restorative therapeutics converge to help people live not only longer, but better. Founded in 2019 by visionary leaders including Dr. Peter Diamandis and Tony Robbins, Fountain Life shifts healthcare from reactive to proactive by empowering individuals with knowledge, tools, and personalized care that can detect disease before symptoms appear. We serve our members through tiered membership programs: CORE, APEX, and EPIC, designed to meet individuals where they are and take them where they want to go in their health journey. At the heart of the experience is Zori, our proprietary AI engine that analyzes thousands of data points to generate precise, personalized action plans.

Pay

The pay range for this role is $50,000 - $55,000 USD per year (Orlando Center).