Care Coordinator

EmpowerMe Wellness is a tech-enabled, multidisciplinary healthcare organization dedicated to improving the lives of seniors. We enrich senior living communities nationwide through our fully integrated healthcare model, featuring on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults.

Responsibilities

As the Care Coordinator, you will work closely with the Area Director of Operations to provide administrative oversight in communities, supporting teams by optimizing therapists’ schedules, building caseloads, performing intakes, conducting care coordination touchpoints, and hosting wellness trainings. The role ensures consistent and comprehensive interaction with residents, families, and staff.

• Identifying Seniors’ Health Needs
  • Assist in building caseload by interacting directly with senior living community residents to proactively identify therapy needs and promote care coordination services.
  • Communicate needs to Clinic Director and/or ADO to initiate screenings.
  • Maintain an on-site presence in communities to build relationships with team members, residents, and community partners.
• Intake Process
  • Support Clinic Directors in driving completion of the intake process for new residents, including gathering necessary documentation, information, and obtaining consent from residents or Power of Attorney (POA).
  • Assist in scheduling evaluations and assessments by clinical staff.
  • Help obtain orders and other required documents from providers.
• Client-Facing Services
  • Provide care coordination services through touchpoint visits.
  • Perform health screenings under the supervision of licensed therapists, in accordance with federal, state, and local statutes.
  • Conduct wellness classes, educational events, and personal fitness training.
• Scheduling and Team Member Support
  • Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency.
  • Support onboarding of new team members.
  • Serve as an interim Clinic Director to cover for PTO or open positions.
  • Support orientation of new team members.
• Reporting
  • Review operational reports and act on closing gaps in care coverage.
  • Send weekly census spreadsheets to Executive Director, Director of Wellness, Clinic Director, and ADO.
  • Assist with weekly billing closeouts.
• General Administrative Support
  • Coordinate with ADO to order supplies as requested and assist in completing tasks.
  • Comply with HIPAA and PHI guidelines, ensuring confidentiality is always protected.
  • Communicate professionally and clearly, maintaining strong working relationships with physicians, care staff, and interdisciplinary teams.
  • Demonstrate flexibility to meet patient and community needs.
• Perform other duties as assigned that align with qualifications, professional practices, and ethical standards.
• Tasks and responsibilities are subject to change at your supervisor’s discretion.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Certification in healthcare, business administration, or a related field.
• Two years of relevant experience in a senior living setting preferred.
• Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records.
• Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families.
• Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care (preferred).
• Exceptional communication and interpersonal skills, with a passion for working with older adults and providing the best care possible.
• Ability to work well with others and take direction from management.
• Passion for achieving results through self-motivation, initiative, and a proactive orientation, with a sense of professional curiosity and a desire to learn and recommend solutions.
• Ability to remain calm in stressful situations, be flexible, work well with interruptions, and demonstrate exceptional multitasking skills.
• Respect for the principles of patient/resident rights and confidentiality.

Skills

• Proficiency in Internet browsers (e.g., Chrome, Edge).
• Advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word.

Work Environment & Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job:

• Ability to lift/move 20 lbs.
• Maintain a stationary position and move freely.
• Operate equipment and ascend/descend freely.
• Position self to reach equipment above or below average standing height.
• Communicate with employees throughout the organization.
• Regularly required to talk or hear.
• Frequently required to stand, sit, stoop, walk, use hands and fingers to handle or feel, and reach with hands and arms.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to travel and commute between multiple assigned locations within the designated service area as needed.

Pay

$17.00 - $22.00 per hour