Care Coordinator

About the role

The Care Coordinator role at Children’s Specialized ABA assists families and staff with coordinating around their schedule and case starts. This role bridges the gap between client and employee scheduling/staffing and requires a strong commitment to delivering outstanding customer service to both families and staff. This role reports directly to the Assistant Regional Clinical Director.

Responsibilities

• Reach out to families once their assessment is completed to confirm availability and discuss next steps in the process, including weekly check-ins, even with no new updates, to ensure that the family and staff know they are valued.
• Reach out to RBTs/BTs once they are hired to discuss caseloads and expectations.
• Accurate data entry and communication recorded in EHR and other software.
• Schedule start dates for families, coordinate closely with clinical team, families and employees.
• Cook up restaff dates with families as needed.
• Manage client and staff schedules in Central Reach.
• Conduct monthly check-in with families and RBTs. Document conversations and do any follow ups needed.
• Issue corrective action as needed to RBTs for attendance, unconverted sessions notes, accurate data collection, etc. and document in Paylocity.
• Exercise discretion to schedule clients appropriately, maximizing their authorization.
• Audit all parts of EHR for accuracy and completeness.
• Evaluate staffing needs and communicate with team.
• Attend team meetings and communicate current needs.
• Identify scheduling and staffing adjustments necessary, and address accordingly based on client satisfaction feedback received.
• Engage in community outreach efforts, including building relationships with local daycares and other identified partners, to support continued growth.
• Other duties as assigned.

Requirements

• A high school diploma or GED; higher education preferred (associate or bachelor’s degree).
• Detail-oriented and organized.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• 2 years experience with intake/care coordination OR 2 years in an ABA role.

Work Location & Hours

This is a full-time role that will be on-site in our Clark, NJ EI Center, supporting families in the surrounding area. The core hours for this role are Monday-Friday 9:30am-6pm.

Benefits

• Up to 19 paid days off in your first year (including PTO, sick time, and holidays); earned on an accrual basis, paid time off increases with tenure
• Comprehensive benefits including FREE medical (for employee, buy-up for dependent/partner coverage), voluntary dental, vision, short-term disability, critical illness coverage, and more!
• Free 50k life insurance policy.
• Free Employee Assistance Program (EAP).
• 401(k) retirement savings plan
• Company discount program – discounts of amusement parks, memberships, cruises, movie tickets, spas, sports ticks and more.

Compensation

The expected salary range for this role is $55,000–$63,000 per year, and the position [is/is not] bonus eligible.