Care Coordinator

EmpowerMe Wellness is a tech-enabled, multidisciplinary healthcare organization dedicated to improving the lives of seniors. We enrich senior living communities nationwide through our fully integrated healthcare model, which includes on-site care coordination, therapy, and pharmacy services.

Responsibilities

• Identify seniors’ health needs by interacting directly with residents to proactively determine therapy needs and promote care coordination services.
• Communicate identified needs to the Clinic Director and/or Area Director of Operations to initiate screenings.
• Maintain an on-site presence in communities to build relationships with team members, residents, and community partners.
• Support Clinic Directors in driving the intake process for new residents, including gathering documentation, information, and obtaining consent from residents or Power of Attorney (POA).
• Assist in scheduling evaluations and assessments by clinical staff.
• Help obtain orders and other required documents from providers.
• Provide care coordination services through touchpoint visits.
• Perform health screenings under the supervision of licensed therapists, adhering to federal, state, and local statutes.
• Conduct wellness classes, educational events, and personal fitness training.
• Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency.
• Support the onboarding of new team members and serve as an interim Clinic Director to cover for PTO or open positions.
• Assist in the orientation of new team members.
• Review operational reports and act on closing gaps in care coverage.
• Send weekly census spreadsheets to the Executive Director, Director of Wellness, Clinic Director, and Area Director of Operations.
• Assist with weekly billing closeouts.
• Coordinate with the Area Director of Operations to order supplies as requested and assist in completing tasks.
• Comply with HIPAA and PHI guidelines, ensuring confidentiality is always protected.
• Communicate professionally and clearly, maintaining good working relationships with physicians, care staff, and interdisciplinary teams.
• Demonstrate flexibility to meet patient and community needs.
• Perform other duties as assigned that align with qualifications, professional practices, and ethical standards.

Requirements

• Certification in healthcare, business administration, or a related field.
• Two years of relevant experience in a senior living setting preferred.
• Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records.
• Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families.
• Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care (preferred).
• Exceptional communication and interpersonal skills, with a passion for working with older adults and providing the best care possible.
• Ability to work well with others and take direction from management.
• Passion for achieving results through self-motivation, initiative, and proactive orientation.
• Professional curiosity, desire to learn new things, and ability to find and recommend solutions to problems.
• Ability to remain calm in stressful situations, be flexible, work well with interruptions, and possess exceptional multitasking skills.
• Respect for the principles of patient/resident rights and confidentiality.

Skills

• Proficiency in Internet browsers (e.g., Chrome, Edge).
• Advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word.

Work Environment & Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job:

• Ability to lift/move up to 20 lbs.
• Maintain a stationary position, move freely, and operate equipment.
• Ascend/descend freely and position self to reach equipment above or below average standing height.
• Communicate effectively with employees throughout the organization.
• Regularly required to talk or hear.
• Frequently required to stand, sit, stoop, walk, use hands and fingers to handle or feel, and reach with hands and arms.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to travel and commute between multiple assigned locations within the designated service area as needed.

Pay

$17.00 - $22.00 per hour