Care Coordinator

About the role

This position is responsible for performing duties related to patient care coordination. This is an on-site, patient-facing role requiring in-office presence for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA.

Schedule

Work schedule is Monday–Friday, 8:00 am to 5:00 pm with a one-hour lunch. Some after-hours work may be necessary. Travel to other sites of Eastern Nephrology Associates is required. Slight modifications may be made to this schedule with approval from the Value Based Care Manager; all schedule changes must be requested in writing 30 days in advance to the Value Based Care Manager and Human Resources.

Minimum Qualifications

• Associate degree in Nursing (ADN), Health Sciences, or a related clinical field and 2 years of experience, or an equivalent combination of education and direct patient care experience in nephrology or chronic disease management
• Understanding and practice of confidentiality and HIPAA requirements
• Valid driver’s license and reliable transportation

Knowledge, Skills, and Abilities

• Computer skills using Microsoft Excel, SharePoint, Word, Outlook, Teams, Acumen, and data management platforms used by partners of Eastern Nephrology Associates (e.g., Flourish®, Insignia Health)
• Ability to function well while involved in multiple task assignments
• Ability to understand and follow oral and written instructions and meet set deadlines
• Ability to follow direction from supervisors and perform routine tasks with attention to detail
• Skill in organizing resources and establishing priorities
• Excellent verbal and written communication skills

Essential Functions

All essential functions are expected to be performed on-site.

• Administer, record, and track Patient Activation Measures (PAM) tool to patients or their caregiver (25%)
• Collect, track, and record patient information relating to dialysis starts (20%)
• Track, collect, and communicate data for patients at risk for end stage renal disease (25%)
• Collect, track, and communicate information relating to kidney disease education (20%)
• Other duties as assigned (10%)

Physical Demands

• Hearing, color vision, depth perception, field of vision, balancing, handling, and talking
• Extended periods in a stationary position
• Repetitive motion such as entering data into computer-based programs
• Full range of body motion, manual dexterity, and eye–hand coordination
• Lift or move up to 10 pounds; use appropriate ergonomics and tools such as hand carts for heavier loads

Work Environment

Work is normally performed in a typical interior office environment with moderate noise levels; some office environments have stairs.