Care Coordinator

About the role

This position is responsible for performing duties related to patient care coordination. This position is designated as an on-site, patient-facing role. In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA.

Responsibilities

• Administer, record, and track Patient Activation Measures (PAM) tool to patients or their caregiver (25%)
• Collect, track, and record patient information relating to dialysis starts (20%)
• Track, collect and communicate data for patients at risk for end stage renal disease (25%)
• Collect, track, and communicate information relating to kidney disease education (20%)
• Other duties as assigned (10%)

Qualifications

Minimum Qualifications: Associate degree in Nursing (ADN), Health Sciences, or a related clinical field and 2 years experience, or an equivalent combination of education and direct patient care experience in nephrology or chronic disease management. Understand and practice the ethics of confidentiality, requirements of Health Insurance Portability and Accountability Act (HIPAA). Valid driver’s license and reliable transportation.

Skills

• Computer skills using Microsoft (MS) Excel and SharePoint, MS Word, MS Outlook, MS Teams, Acumen, and various data management platforms used by partners of Eastern Nephrology Associates (ex. Flourish ® Insignia Health)
• Ability to function well while involved in multiple task assignments
• Ability to understand and follow oral and written instructions
• Ability to meet set deadlines
• Ability to follow direction from supervisors and perform routine tasks with attention to detail
• Skill in organizing resources and establishing priorities
• Excellent verbal and written communication skills required

Schedule

Work schedule is Monday-Friday, 8:00 am to 5:00 pm with a one-hour lunch. Some after-hours work may be necessary to achieve the goals of the organization. Travel to other sites of Eastern Nephrology Associates. Slight modifications may be made to this schedule with approval from the Value Based Care Manager. All schedule changes must be requested in writing 30 days in advance to the Value Based Care Manager and Human Resources.

Physical Demands

• Hearing, color vision, depth perception, field of vision, balancing, handling, and talking
• Extended periods in a stationary position
• Repetitive motion such as entering data into computer-based programs
• Position self with full range of body motion, manual dexterity, and eye-hand coordination
• Lift or move up to 10 pounds
• Employees are expected to use appropriate ergonomics and tools such as hand carts for heavier loads

Work Environment

Work is normally performed in a typical interior office environment. The noise level is usually moderate. Some office environments have stairs.