Care Coordinator

About the role

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry.

Health (Care) Partners are core members of the Daymark care team, supporting integrated, whole-person care for our patients. In this role, you will coordinate social and logistical aspects of care, spending time connecting with patients and caregivers by phone, video, and occasionally in the home. You will help patients navigate community-based and social services, ensure follow-up appointments are scheduled, and support seamless coordination between Daymark and external providers. This is a fast-paced, high-accountability environment. Success requires strong prioritization, attention to detail, and the ability to deliver high-quality work at speed. This is a full-time position required to be onsite 5 days a week in Providence, RI office.

Responsibilities

• Conduct structured social needs assessments (SDOH) and connect patients with community resources, which may include transportation, financial assistance, food, medical equipment, or emotional support programs.
• Support development of patients’ care plans and participate in case conferences to ensure quality care delivery.
• Serve as the primary point of contact for virtual visit readiness and basic technology troubleshooting.
• Coordinate and schedule care for patients, including scheduling follow-up visits and facilitating referrals.
• Own structured chart preparation to ensure providers are visit-ready, including accurate contact, insurance, and care team information.
• Track completion of our Symptom Survey, complete all appropriate follow ups, and escalate clinical concerns as needed.
• Document social interventions, tasks, and care coordination activities in the electronic health record in a timely and standardized format.

Requirements

• At least 3 years of experience in healthcare navigation or patient support, or related experience in a clinical or care coordination setting.
• Comfortable using Slack, Zoom, the Google Suite, and EHR systems to ensure accurate appointment scheduling and management and support patients virtually.
• Bias to action: you identify and prioritize needs and act on urgent and important items immediately without waiting for direction.
• Comfort with change and ambiguity: you can figure out what needs to be done and a path forward even without explicit direction.
• Strong relational skills with an ability to establish rapport and work effectively with diverse populations including health care providers, clinical staff, patients, and family members.
• Highly organized and detail-oriented; you keep your team informed of your work and challenges and are proficient in collecting patient clinical and demographic data and documenting appropriately in a timely manner.
• Willing to work from Daymark's Providence, Rhode Island office 5 days per week and occasionally visit patients' homes.
• Basic Life Support (BLS) certification required by start date.
• Compliance with Daymark's Employee Vaccination and Testing policy required by start date.
• Valid driver's license required for in-home patient visits.
• Bilingual ability is a plus but not required.

Pay

Compensation range: $50,000 - $60,000 USD

Schedule

Fully onsite, 5 days per week in Providence, RI; 8:30am - 5:00pm. Occasional home visits required.