Care Coordinator

About the role

Casa de la Familia seeks a Bilingual Care Coordinator to support members enrolled in the Enhanced Care Management (ECM) program through CalOptima.

Responsibilities

• Conduct outbound and inbound calls with CalOptima ECM members.
• Engage members and assist with ECM enrollment and participation.
• Schedule appointments and coordinate services with healthcare providers and community agencies.
• Aid members in accessing medical, behavioral health, and social service resources.
• Maintain accurate and timely documentation of member interactions.
• Monitor outreach activities and complete follow-up tasks.
• Verify and update member demographic and contact information.
• Support care managers with care coordination activities and member follow-up.
• Communicate professionally with healthcare providers, health plans, community organizations, and referral sources.
• Aid in obtaining records, authorizations, and required program documentation.
• Track referrals and resource connections for assigned members.
• Participate in team meetings, trainings, and quality improvement activities.
• Maintain compliance with HIPAA and confidentiality requirements.

Requirements

• Bilingual in English and Spanish required.
• High school diploma or equivalent required.
• Associate's degree or coursework in psychology, sociology, social work, public health, healthcare administration, or a related field preferred.
• Minimum one year of experience in healthcare, social services, customer service, care coordination, case management support, community outreach, or a related field preferred.
• Strong verbal communication and customer service skills.
• Comfortable speaking with members by phone throughout the day.
• Strong organizational and time management skills.
• Ability to manage multiple tasks and priorities.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Experience working with underserved populations preferred.
• Knowledge of community resources and healthcare systems preferred.
• Ability to work independently and as part of a multidisciplinary team.
• Paid training
• Paid time off
• Health benefits
• Career growth opportunities
• Supportive team environment
• Meaningful work serving individuals and families in the community

Qualifications

• Medi-Cal, CalOptima, or managed care experience.
• Enhanced Care Management (ECM) experience.
• Community Health Worker (CHW), care coordination, case management, or member services experience.
• Experience documenting services in electronic health record systems.
• Experience working in behavioral health, social services, healthcare, or community-based organizations.

Skills

• Strong verbal communication and customer service skills.
• Comfortable speaking with members by phone throughout the day.
• Strong organizational and time management skills.
• Ability to manage multiple tasks and priorities.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Experience working with underserved populations preferred.
• Knowledge of community resources and healthcare systems preferred.
• Ability to work independently and as part of a multidisciplinary team.
• Experience documenting services in electronic health record systems.
• Experience working in behavioral health, social services, healthcare, or community-based organizations.

Benefits

• Paid training
• Paid time off
• Health benefits
• Career growth opportunities
• Supportive team environment
• Meaningful work serving individuals and families in the community

Pay

Details about pay are not specified in this posting.

Schedule

Details about schedule are not specified in this posting.