Care Coordinator

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another.

About the role

As a Care Coordinator II, you’ll use your clinical expertise to conduct assessments, facilitate care planning, and guide a multidisciplinary team in providing intensive supports to youth and families. You’ll play a central role in helping families access services, build stability, and achieve their goals.

Responsibilities

• Conduct initial and updated assessments, including CANS, CRAFFT, diagnostic assessments, and Serious Emotional Disturbance (SED) determinations
• Convene and facilitate Care Planning Team (CPT) meetings to develop and update Individualized Care Plans (ICPs)
• Work directly with youth and families to identify strengths, needs, and strategies for meeting their goals
• Ensure Risk Management/Safety Plans are completed, reviewed, and updated as needed
• Collaborate with state agencies, schools, primary care, and community providers
• Coordinate services and ensure access to medically necessary supports
• Prepare youth and families for transitions when goals are met and progress is sustained
• Monitor caseload expectations, documentation, and service delivery to program standards

Requirements

• Master’s degree in a Human Services-related field required (license-eligible)
• CANS-MA certification required (or ability to obtain upon hire)
• At least 3 years of experience providing behavioral health services to children, adolescents, and families
• Knowledge of Serious Emotional Disturbance (SED) and child/adolescent treatment techniques
• Strong facilitation, crisis planning, and collaboration skills
• Experience with Wraparound programs or home-based services preferred
• Familiarity with child-serving systems and community resources
• Comfortable with documentation systems, word processing, and email
• Valid Massachusetts driver’s license and reliable transportation required

Benefits

• Generous PTO
• 403(b) retirement plan
• Educational assistance
• Medical, dental, and vision insurance
• Employee assistance programs
• Certified Great Place to Work recognition

Pay

$69,243.00

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.