Care Coordinator

Responsibilities

• Assigning and directing work to caregivers
• Monitoring field staff performance and disciplining employees
• Addressing complaints and resolving client issues
• Ensuring client’s shifts are covered and caregiver documentation is complete
• Maintain Confidentiality
• Maintain a To-do List
• Manage voicemails and emails throughout the day
• Supervisor's reports to department Manager; the Field Manager
• Supervise field employees and monitor shifts according to hours approved
• Arrange for replacement coverage when needed
• Organize caregiver binders and maintain compliance with documents
• Update company software (i.e. HHA Exchange)
• Communicate with necessary departments regarding client’s status, incidents, hospitalization, service interruptions, etc.
• Maintains confidentiality of all client information in accordance with HIPPA laws and procedures

Qualifications

Maintain Confidentiality

Maintain a To-do List

Manage voicemails and emails throughout the day

Supervisor's reports to department Manager; the Field Manager

Supervise field employees and monitor shifts according to hours approved

Arrange for replacement coverage when needed

Organize caregiver binders and maintain compliance with documents

Update company software (i.e. HHA Exchange)

Communicate with necessary departments regarding client’s status, incidents, hospitalization, service interruptions, etc.

Maintains confidentiality of all client information in accordance with HIPPA laws and procedures