Care Coordinator #1507

About the role

The Care Coordinator at LifeWorks NW is responsible for providing clinical and administrative services to improve client care within the medical and psychiatric setting. They also assist in coordinating and linking clients to medical and psychiatric services, optimizing service delivery, and promoting coordination of service delivery.

Responsibilities

• Provide Wellness Assessments to all new and existing clients of Lifeworks NW to support clients in engaging with providers to meet holistic health and wellness goals.
• Identify primary care providers (PCP) and oral health providers using population segmentation and four quadrant model to identify clients in varying risk categories and provide targeted strategies to reduce risk and improve overall health and wellbeing.
• Coordinate referrals with other providers in a timely and professional manner.
• Collaborate with interdisciplinary team and community services to ensure that any diseases, as well as preventative and health promotion needs, are addressed as part of the holistic, whole-person, culturally sensitive approach.
• Aid identified individuals in accessing needed physical and oral health care by bringing their situation to the attention of their treatment team and attending clinicians.
• Work with interdisciplinary team to promote coordination of service delivery and prevent duplication of services - including direct care coordination, skills training, and case management services.
• Administer outcome measurement tools and participate in data collection, including basic health screenings (blood pressure, weight, height readings, BMI calculations, etc.).
• Assist staff working with identified individuals with overcoming any barriers impeding access to physical and oral health care and supporting clients in maintaining health.
• Track referrals and their status on identified metrics to determine project effectiveness.
• Develop relationships with appropriate staff at medical and dental providers to assist treatment teams and attending practitioners as they help individuals access needed services and coordinate care.
• Maintain confidentiality of records relating to clients' treatment.
• Document all required client information into agency-specific Electronic Health Records system and maintain confidentiality with Personal Health Information; participate in site/program/team specific tracking systems such as reports and spreadsheets.
• Travels between sites or in the community when needed.
• Requires valid driver's license, proof of current automobile insurance coverage, verification of safe driving record from DMV, and ability to meet LWNW driving requirements.
• Use Feedback-Informed Treatment service delivery approach to obtain and review feedback from clients regarding the fit and effectiveness of the services provided to them.

Requirements

• A bachelor's degree in a behavioral science field from an accredited college/university OR three (3) years of full-time professional experience working with adults experiencing mental illness (preferably with adults experiencing severe and persistent mental illness).
• Demonstrate the competencies outlined in OAR 309-016-0005 to become credentialed as a Qualified Mental Health Associate (QMHA) at the time of hire.
• Demonstrate cultural competency and trauma informed care in addressing barriers which may lead to lack of access and engagement.
• Good computer skills including a functional knowledge of Microsoft Outlook, Word, OneDrive, Excel and Teams. Ability to quickly learn proprietary software including Electronic Health Record system.

Qualifications

• The CADC credential is desired given the high occurrence of substance use/abuse.
• Clinical experience providing outpatient services or working in community health, with primary care is preferred.