Care Coordination & Administrative Assistant

Our organization operates in the home care industry, providing reliable, compassionate caregiving that enables clients to maintain independence and comfort in their own homes. We focus on delivering first-class personal service through dedicated caregivers who support clients’ well-being and daily living.

About the role

This position ensures care delivery is organized, responsive, and aligned with our commitment to dependable and personalized home care services. You will coordinate caregiver schedules, manage client communications, support new client intake, assist with caregiver recruitment, and maintain accurate administrative records.

Responsibilities

• Manage and maintain caregiver schedules, matching caregivers to client needs.
• Communicate schedule changes to caregivers, clients, families, and care teams.
• Assist with coverage for open shifts and schedule adjustments.
• Confirm upcoming shifts and identify scheduling conflicts.
• Respond to and make routine business phone calls professionally.
• Handle inquiries from prospective clients, caregivers, and existing clients.
• Schedule initial home assessments and confirm appointments.
• Document communications and follow-up actions accurately.
• Collect and process new client intake information.
• Explain agency services and intake procedures to prospective clients.
• Support smooth transitions from inquiry to service start.
• Conduct initial virtual screening interviews of caregiver applicants.
• Maintain recruiting records and communicate with candidates.
• Perform routine administrative tasks, including data entry and report preparation.
• Maintain confidentiality of all sensitive information.

Requirements

• Strong verbal and written communication skills in English.
• Excellent organizational and time-management abilities.
• Comfort with professional communication via phone, text, email, and video.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive salary.
• Flexible schedule.