Care Continuum Program Coordinator

About the role

The Executive Office of Aging & Independence (AGE) is seeking a mission-driven and dynamic individual to fill the Care Continuum Project Coordinator position. The Care Continuum Project Coordinator is a member of the AGE Care Continuum Team, which oversees several core programs including:

• State Home Care Program
• Frail Elder Waiver
• Clinical Assessment & Eligibility
• Community Transition Liaison Program
• Money Follows the Person Demonstration
• Behavioral Health Older Adult Outreach
• Consumer Directed Care
• Home Care Provider contracting and monitoring
• Electronic Visit Verification for Home Care Providers
• Home Care workforce initiatives

This position requires adaptability and engagement across multiple Care Continuum programs, projects, and initiatives, including programmatic activities, provider engagement, policy development and implementation, data analysis, and collaborative work across Health and Human Services agencies. The role supports team members, leads projects, and helps translate ideas into execution, often working at different stages of project development.

The Care Continuum Project Coordinator collaborates with AGE staff and across Executive Office of Health and Human Services (EOHHS) agencies, including but not limited to:

• MassHealth Office of Long-Term Services & Supports
• The Department of Mental Health
• Mass Ability
• The Department of Developmental Services

Reporting to the Director of Home & Community Programs, the incumbent ensures adherence to AGE Care Continuum requirements, program implementation according to regulation, sub-regulatory guidance, and policy, and compliance with quality measurements and reporting standards. The position requires clear communication with AGE managers, senior staff, and providers, and involves 20% travel across the Commonwealth.

Responsibilities

• Support implementation, coordination, monitoring, quality improvement, and development of initiatives related to the operation, optimization, and overall management of AGE Care Continuum programs and initiatives.
• Collaborate with AGE Care Continuum team members and assist other EOHHS agencies with technical assistance related to program operation and management.
• Track, identify, and complete actions adhering to programmatic management deadlines for AGE Care Continuum programs and initiatives.
• Identify, recommend, draft procedures, sub-regulatory guidance, and policies for oversight, administration, and contract guidance.
• Develop and implement standards to monitor and evaluate AGE Care Continuum programs and initiatives, ensuring equity in service quality across the Commonwealth.
• Support data collection, reporting, tracking, trend identification, compliance monitoring, and remediation.
• Assist in responding to time-sensitive requests for information and public document requests.
• Support Program Health & Integrity initiatives, including report and record review, trend identification, and recommending corrective actions and technical assistance.
• Assist with scheduling for Assistant Secretary and team-related meetings and activities.
• Support cross-integration management of consumer records within AGE cloud-based database.
• Initiate action with ASAPs to ensure programmatic compliance with regulations, sub-regulatory guidance, and program instructions.
• Review AGE Care Continuum program and initiative reporting, including performance measures, data aggregation, report preparation, and presentation of findings.
• Identify, develop, and conduct education and training on AGE Care Continuum program requirements and changes.
• Advise leadership on issues related to program and initiatives, including the Assistant Secretary of Care Continuum, Director of Home & Community Programs, Clinical Nurse Manager, and Deputy Director of Care Transitions.
• Support the team in developing and delivering training related to program and sub-regulatory information, guidance, and requirements.
• Perform other duties as assigned, including travel across the Commonwealth.

Required Qualifications

• Knowledge of work simplification methods.
• Knowledge of methods used in the preparation of charts, graphs, and tables.
• Knowledge of general report writing methods.
• Ability to understand, explain, and apply laws, rules, regulations, policies, and procedures governing assigned unit activities.
• Ability to analyze and determine the applicability of data, draw conclusions, and make appropriate recommendations.
• Ability to gather information by examining records and documents and questioning individuals.
• Ability to assemble information in accordance with established procedures and determine proper format and procedure for assembling items of information.
• Ability to maintain accurate records and prepare and use charts, graphs, and tables.
• Ability to prepare general reports and write concisely, express thoughts clearly, and develop ideas in logical sequence.
• Ability to follow written and oral instructions and give written and oral instructions in a precise, understandable manner.
• Ability to communicate effectively in oral expression and establish rapport with others.
• Ability to establish and maintain harmonious working relationships and deal tactfully with others.
• Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
• Ability to exercise sound judgment and discretion in handling confidential information.
• Ability to supervise, including planning and assigning work, controlling work through reviews, determining training needs, motivating subordinates, and initiating disciplinary action when necessary.

Preferred Qualifications

• Expert knowledge of Aging Services Network, the State Home Care Program, Long Term Care options, Nursing Facility, and Care Transition programs.
• Functional knowledge of community resources and ability to case conference with AGE staff, other agency staff, and aging network staff on consumers enrolled in AGE Care Continuum programs and initiatives and those enrolled in other EOHHS programming.

Minimum Entrance Requirements

Applicants must have at least:

• Four years of full-time, or equivalent part-time, professional, administrative, or managerial experience in business administration, business management, or public administration, with major duties involving program management, program administration, program coordination, program planning, and/or program analysis, and
• At least one year of the above experience must have been in a supervisory capacity, or
• Any equivalent combination of the required experience and the following substitutions:

Substitutions:

• A Bachelor's degree with a major in business administration, business management, or public administration may substitute for a maximum of two years of the required experience.
• A Graduate degree with a major in business administration, business management, or public administration may substitute for a maximum of three years of the required experience.
• A Bachelor's or higher degree with a major other than in business administration, business management, or public administration may substitute for a maximum of one year of the required experience.

Note: No substitutions will be permitted for the required supervisory experience.