Care Continuum Partner - Medical Assistant

Responsibilities

• Support patients and practices by participating in pre-visit planning and ensuring smooth patient flow.
• Conduct workflows for care gap closures, referrals, and medication authorizations.
• Perform patient outreach to support care plan adherence via phone, patient portal, and virtual platforms.
• Facilitate virtual rooming and telehealth appointment concierge services.
• Provide patient education on test/procedure preparations and support intake for annual visits.
• Manage prior authorizations and referral scheduling, and assist with practice empanelment.
• Act as a liaison for patient portal and medical record technology, offering virtual care guidance.

Qualifications & Skills

• Technical or specialized Medical Assistant diploma.
• 2+ years of patient interaction experience.
• 3+ years of experience in complex health systems.
• High attention to detail, excellent customer service, and strong communication skills.
• Proficiency with basic computer functions and confidentiality adherence.
• Adaptability, critical thinking, and solution-focused approach.

Preferred Qualifications: Associate’s degree in Medical Assisting, knowledge of electronic medical records, medical terminology, and certification (CCMA).