Care Connections Member Advocate (Bilingual)

Job Summary

Job Duties

• Schedules high-quality member appointments daily to meet departmental goals.
• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
• Provides basic support and guidance to members with empathy and professionalism.
• Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

• REQUIRED QUALIFICATIONS: At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
• High attention to detail and ability to follow member interaction scripting.
• Flexible and adaptive to changing priorities and workflows.
• Career-oriented and service oriented.
• Bilingual (English and at least one additional language, as required).
• Strong verbal and written communication skills.

Preferred Qualifications

• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

Location: CA, United States, Long Beach, California, United States

Employment Type: Full Time

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package.

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $20.34 - $30.39 / HOURLY