Bilingual (Arabic, Cantonese, Korean, or Tagalog) - Care Connections Member Advocate

Job Description

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

• Schedules high-quality member appointments daily to meet departmental goals.
• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
• Provides basic support and guidance to members with empathy and professionalism.
• Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

• REQUIRED QUALIFICATIONS:
• At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
• High attention to detail and ability to follow member interaction scripting.
• Flexible and adaptive to changing priorities and workflows.
• Caregiving and service oriented.
• Bilingual (English and at least one additional language, as required).
• Strong verbal and written communication skills.
• PREFERRED QUALIFICATIONS:
• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

About Us

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.