Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish - CA ONLY

Required shifts are Mon–Fri 10:00 AM–7:00 PM or Mon–Fri 5:00 AM–2:00 PM Pacific Time Zone.

About the role

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

Responsibilities

• Schedules high-quality member appointments daily to meet departmental goals.
• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
• Provides basic support and guidance to members with empathy and professionalism.
• Participates in ongoing training sessions to enhance service quality and knowledge.

Requirements

• At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
• High attention to detail and ability to follow member interaction scripting.
• Flexible and adaptive to changing priorities and workflows.
• Compassionate and service oriented.
• Bilingual (English and at least one additional language, as required).
• Strong verbal and written communication skills.

Preferred Qualifications

• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

Pay

Pay Range: $15.58 – $30.39 per hour. Actual compensation may vary based on geographic location, work experience, education, and/or skill level.