Cardiology - Practice Administrator

About the role

To provide overall operational direction (including both administrative and clinical functions) of an ambulatory practice or practices in collaboration with the division Director, Director, and/or Sr. Director. Working with medical and administrative leadership, the practice administrator develops strategies, sets objectives, and allocates appropriate resources to ensure the highest quality of care, a safe patient environment, efficient patient flows, and excellent service to patients and their families. The administrator is also accountable for fulfilling all relevant regulatory requirements.

Responsibilities

• Manage operations of assigned service lines; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service, and operational excellence.
• Provide leadership for initiating and monitoring change across the service line. Collaborate with Children’s leadership, medical directors, physician providers, and other clinical staff to achieve excellence in service, clinical care, optimal outcomes, and efficient resource utilization.
• Review, analyze, and collaboratively resolve operational issues, including medical staff and patient/family concerns.
• Develop and support processes designed to engage all staff in operational and service excellence. Regularly review patient satisfaction data, analyze opportunities, and involve staff and physicians in improvement plans when necessary. Implement and maintain a weekly rounding process.
• Monitor and analyze all performance improvement and quality data; research best practices to continually improve the patient/family experience. Proactively address performance and quality issues, including thorough review with physician leaders for resolution.
• Establish, implement, and regularly review department policies and procedures for compliance with regulatory requirements and alignment with organizational strategy and mission.
• Coordinate multi-disciplinary, single-day coordinated clinics. May oversee a diagnostic/support service or sub-specialty program, including associated staff and operations. May coordinate service lines dispersed across on- and off-site locations.
• Build and lead a high-performing staff. Select and evaluate staff based on their ability to contribute to organizational goals. Provide leadership, coaching, support, and training. Oversee staffing, performance management, professional development, clinical competency, recruitment, and retention.
• In service lines with managers or team leaders, provide coaching on management and people leadership practices and ensure compliance with all people-related policies.
• Work with Director and/or Sr. Director to develop long-term strategic plans for assigned service lines. Outline 5- and 10-year goals with physician leadership and participate in planning for program/service development and expansion.
• Prepare an annual evaluation of the service area and proactively identify opportunities to improve competitive positioning. Collaborate with PR on marketing and communication programs as needed.
• Monitor and analyze financial and budgetary performance, including explanation and justification of actual vs. budget variance. Oversee capital requests and new programs. Review the department charge master annually to capture additional revenue. Develop and oversee contracts specific to areas of oversight.
• Monitor efficiency and effectiveness of the billing process and patient charges. Coordinate with affiliates and partner organizations/providers as necessary.
• Lead and/or participate on councils and committees as requested.

Requirements

• At least 2 years of related experience (Required)
• At least 5 years of related experience (Preferred)
• Four-year Bachelor’s degree or equivalent experience (Required)
• Graduate or professional work or advanced degree; or equivalent experience (Preferred)
• If RN license is required, BSN is Required
• If clinical license (RN or other) is required, Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements (Required within 60 days)

Benefits

• Employee portion of medical plan premiums covered after 3 years
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

About Us

At Children’s Health, our mission is to Make Life Better for Children. We recognize that children’s health is crucial to achieving this goal. Through cutting-edge treatments and our affiliation with UT Southwestern, we deliver an extraordinary patient and family experience, ensuring every moment contributes to their well-being. Our dedication extends beyond our organization to the broader community, where we work to make a significant difference in children’s lives and contribute to a brighter, healthier future.

We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and fostering an environment where everyone can contribute.