Cardiology Lead, Diagnostic Testing Services

About the company

The next generation of independent cardiology is being built here. CardioOne is a physician-led, technology-driven cardiology platform built to empower independent practices to compete, and win, in a rapidly evolving healthcare landscape. Our mission is to provide cardiologists with the tools, infrastructure, and expertise they need to thrive while maintaining full clinical independence. We believe the best care is delivered by physicians who are empowered - not constrained - by the systems around them. We combine a deep bench of healthcare operators with purpose-built technology and AI-enabled solutions across operations, revenue cycle, imaging, and practice development. From real estate and advanced imaging to clinical workflows and data infrastructure, CardioOne delivers a fully integrated platform designed to drive growth, efficiency, and superior patient outcomes. Backed by WindRose Health Investors and leading healthcare executives, CardioOne is building one of the most sophisticated and scalable cardiology MSOs in the country - designed to reimagine what is possible for independent cardiology.

Cardiovascular Specialists of New England (CSNE) is on a mission to redefine heart health and shift the paradigm, improving and elevating the lives of patients with cardiovascular conditions in New Hampshire. We use our advanced skills and technology to assess, diagnose, and treat general and complex cardiovascular conditions, including heart failure, heart valve disease, arrhythmia, and coronary artery disease.

About the role

The Cardiology Diagnostic Testing Services serves as the operational leader for CSNE's diagnostic testing departments under the direction of the Clinical Nurse Manager. This position is a working Lead role and requires patient care within the discipline of the Lead. This position also coordinates daily operations, staffing, workflow management, patient access, quality initiatives, and performance improvement activities across cardiovascular diagnostic testing services. The Diagnostic Testing Services Lead acts as the primary resource for diagnostic testing staff and collaborates closely with providers, practice leadership, and hospital partners to ensure efficient operations, regulatory compliance, exceptional patient care, and achievement of organizational goals. The Lead is responsible for supervising daily activities, supporting staff development, monitoring operational performance, and implementing process improvements that align with CSNE's strategic and clinical objectives.

Responsibilities

Leadership and Operations

• Oversees the daily operations and optimization of all diagnostic testing services.
• Serves as the first-line operational leader and resource for diagnostic testing personnel.
• Provides day-to-day guidance, support, and direction to staff.
• Escalates staffing, performance, and operational concerns to the Clinical Nurse Manager as appropriate.
• Assists the Clinical Nurse Manager with employee coaching, performance evaluations, corrective action plans, onboarding, and staff development.
• Promotes a culture of accountability, teamwork, professionalism, and patient-centered care.
• Leads departmental workflow optimization and process improvement initiatives, and makes recommendations to operational leadership for improved workflow and operational optimization.
• Coordinates staffing schedules and coverage plans to ensure operational efficiency and continuity of care.
• Participates in strategic planning and implementation of new services, technologies, and operational initiatives.

Patient Access and Service Excellence

• Monitors patient access to diagnostic testing services and implements improvements to reduce wait times.
• Collaborates with scheduling teams to optimize capacity utilization.
• Supports service recovery efforts and resolution of patient concerns.
• Works collaboratively with providers to improve patient experience and clinical outcomes.

Staffing and Workforce Management

• Develops, optimizes, and maintains testing schedules and staffing assignments.
• Coordinates cross-training initiatives to improve operational flexibility and staff coverage.
• Monitors staffing utilization and recommends adjustments based on patient volume and operational needs.
• Assists with recruitment, interviewing, onboarding, retention and performance review of diagnostic testing personnel.
• Identifies educational and professional development opportunities for staff members.
• Keeps Managers and Directors apprised on staff morale and makes recommendations for improvements as needed that align with organizational goals and objectives.

Quality and Regulatory Compliance

• Participates in CSNE's Radiation Safety Committee and partners with leadership and the RSO to adhere to regulatory standards.
• Ensures adherence to practice policies, clinical protocols, and applicable regulatory standards across diagnostic testing services departments.
• Assists with preparation for accreditation surveys